The Difference Between Happy Clients and Pissed Off Clients

What’s the difference between good customer service and bad customer service? Managing expectations. It’s that simple. 1. Tell the customer what you are going to do. 2. Do it, on time. 3. Tell the customer what you did. This weekend I’m moving to a new office share arrangement, a bit closer to my home. Last […]

An Emergency That Could Have Cost Me Thousands…

This past Saturday seemed like any normal weekend afternoon. Kids were playing. 1 year old was napping, as was my elderly mother, visiting us for the weekend from Ohio. We had just returned from morning activities and lunch, and my Wife had left for an afternoon appointment to get her hair done. So I’m left […]

LMME 026 : Jay Fleischman, the “Untethered Lawyer”

Today’s guest is Jay Fleischman, a consumer bankruptcy lawyer who runs a self-proclaimed “untethered” law practice with offices in both New York and Los Angeles. Jay is also the founder of Legal Practice Pro – a marketing and practice management blog and online resource for lawyers. Enjoy! Right click here to download the mp3

What Dale Carnegie can teach us about building a law practice

This past week, I went back to the archives and read a book that I first read when I was in college. I have to say, I had forgotten what a profound impact this book had on me back then, and how it has changed my outlook and the way I treat people now. The […]

How to Attract More Paying Clients to Your Law Practice

I’ve been working extremely hard over the past several weeks to try to convince lawyers that 2014 is going to be the year of the Podcast. Yesterday I held my first Webinar in which I discussed why podcasting is such a tremendous opportunity for lawyers. Unfortunately, lawyers are a stubborn bunch… I received numerous responses […]

The Minimalist Guide to Avoiding Client Refund Requests

It happens to all attorneys sooner or later. You work really hard for a client, do great legal work, get them a great result, and then the client writes you a glowing review on Avvo… Right? Wrong. Actually, you do work hard for this client. You do some great legal work for them, answer all […]

Should you invest time and money into a case management program: A comparison of Rocketmatter and MyCase

Rocketmatter and MyCase are two of the leaders in cloud-based case management software. There are other companies that offer similar solutions, such as Clio, HoudiniESQ, and TotalAttorneys, to name a few, but I have not reviewed those here. You’ll notice that in this article, unlike other online reviews, I’ve decided to keep out screenshots for the […]

Should you hire a legal assistant to help you?

I sat down for lunch yesterday with a young attorney that just recently opened up her own practice. She doing a good job for herself, getting cases, using technology, etc. But she is still doing a lot of the administrative tasks that a law firm requires… by herself. Some of the things she does: Scans […]

Five ways to properly manage client expectations in a law firm

Yesterday was a day that I should really love at my law firm, but it is always stressful. I emailed out my monthly client bills. Most of you, if you haven’t already gone through this, you will eventually. Why is this such a bittersweet event? Because most of the time I send out the bills […]

How can the Pareto Principle benefit your law practice?

The Pareto Principle (also known as the 80/20 law) essentially states that 80% of the effects result from 20% of the causes. The ratio could be skewed in some situations to 90/10 or 95/5, but the idea is the same. Here are a couple of applications of the rule for your law practice that I […]